Return Policy
Returns depend on seller type, applicable consumer law, and the order facts. All marketplace orders use Stripe payment records and platform support.
Last updated: May 28, 2026
Protected checkout
Eligible verified dealer transactions may use delayed payout release while delivery and dispute windows are handled.
Individual sellers
Private-sale return rights can differ from purchases from professional dealers, but payment still remains inside House of Watches.
Condition matters
Returns require the item to remain in the same condition, with included accessories and documentation preserved.
Before requesting a return
- 1Keep the watch, packaging, accessories, box, papers, tags, and shipping materials intact.
- 2Take photos of the item and packaging if there is a condition, authenticity, or transit issue.
- 3Contact support from the email used on the order and include the order reference.
Protected checkout orders
For eligible verified dealer orders paid through protected checkout, House of Watches can help review delivery, condition, and dispute information before payout release.
Refunds are returned to the original payment method when approved. Card and bank processing times may vary.
Private seller purchases
For purchases from an individual seller, return rights depend on the agreed terms and applicable law. House of Watches retains the order, payment, and message record and can support Stripe refund or dispute handling where applicable.
Items usually not eligible
Changed condition
Items that were worn, sized, opened, altered, damaged, or serviced after delivery.
Missing materials
Missing box, papers, links, accessories, tags, seals, or other included materials.
Late claims
Requests made after the applicable review or dispute period without documented cause.