Answers for buyers, sellers and dealerships.
How buying, paying and selling work on House of Watches.
How buying works
- Find a piece. Browse or search watches, jewelry, bags and accessories from private sellers, dealerships and House of Watches.
- Ask before you buy. Message the seller from the listing about condition, box, papers or delivery, or send an offer where the listing allows it.
- Pay at checkout by card or Klarna through House of Watches, or arrange payment with the seller where the listing offers that.
- The seller ships your piece and marks it shipped. Follow your order from your account.
How can I check that a piece is genuine before I buy?
Each listing shows the details, photos and documents its seller supplies, and House of Watches doesn’t inspect sellers’ pieces before they’re listed. Ask the seller from the listing for anything missing, such as box, papers or service records, before you buy.
Where can my piece be delivered?
That depends on the seller. A listing shows any shipping terms its seller has given; ask the seller about delivery to your country before you buy.
Paying on House of Watches
Card and Klarna payments at checkout go to House of Watches through Stripe, its payment provider. House of Watches holds the money and pays the seller only after they mark your piece shipped and a set holding period has passed. While a dispute is open, the seller isn’t paid.
Klarna appears at checkout only when your delivery country and order total are within Klarna’s limits. Bank transfer isn’t available through House of Watches.
Some listings let you arrange payment directly with the seller instead. House of Watches doesn’t hold or protect those payments.
Can I pay in instalments?
House of Watches doesn’t offer instalments of its own. When Klarna is available for your order, Klarna decides which ways to pay it offers you.
What if something is wrong with my order?
While House of Watches still holds your payment, you can open a dispute from the order in your account. The seller isn’t paid while it’s open.
Verified dealerships
A ✓ beside a dealership’s name means its business verification is approved: Stripe, the payment provider House of Watches uses, has verified the dealership as a company. The mark shows only while that verification stands.
Private sellers don’t carry the mark. Pieces sold by House of Watches itself do.
The mark is about who is selling. It doesn’t mean House of Watches has inspected or authenticated the piece.
Is every seller a verified dealership?
No. Private sellers and dealerships sell side by side, and only a dealership whose business verification is approved shows the ✓.
Selling on House of Watches
- Create an account.
- Sell privately, or apply to sell as a dealership.
- Complete your payment setup with Stripe so you can be paid.
- Create a listing with clear photos, condition, box and papers, price and location.
What does it cost to sell?
Listing is free. The fees page sets out what applies when a piece sells.
Why does Stripe ask for personal information?
Stripe collects identity, business and payout details to meet payment and compliance requirements. House of Watches doesn’t ask you to email sensitive payment details.
Something else?
What if something looks suspicious?
Stop and contact House of Watches support with the listing link, the seller’s name, your messages and any proof you have.